Shipping Policy
Processing Time
All orders are processed within 1-2 working days. You will receive an email confirmation with tracking information once your order has been dispatched.
During busy periods, processing times may be extended slightly - but we always aim to ship as quickly as possible.
UK Delivery
Free UK Standard Delivery
- Free on all UK orders
- Delivery in 2-4 working days
- Sent using Royal Mail Tracked service
- You'll receive tracking details by email once your order has been dispatched
Shipping Destinations
We currently ship throughout the United Kingdom. If you require delivery outside the UK, please contact us before placing your order.
Missing or Delayed Orders
If your parcel is late, please allow 5 working days after dispatch before contacting us, as delays may occur with courier services.
If your tracking says delivered but you haven’t received it, please email us within 7 Days of the delivery date so we can investigate.
Incorrect Address
CHiLL Clothing is not responsible for orders placed with incorrect or incomplete addresses. If you notice an error, please contact us immediately - we will try our best to help before order is shipped.
Questions?
If you need help with your order or tracking, please contact us at sales@chill-clothing.co.uk