Privacy Policy

This Privacy Policy describes how CHiLL Clothing (“we”,”us” or “our”) collects, uses and protects your personal information when you visit or make a purchase from our website.

By using our site, you agree to the terms outlined below.

 

1 Information We Collect

 

Personal Information You Provide

When you place an order or create an account, we collect:

  • Name
  • Billing & Shipping address
  • Email address
  • Phone number
  • Payment details processed securely through third-party providers

Automatically Collected Information

When your browse our site, we automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on site
  • Cookies & tracking data

This helps us improve your shopping experience.

 

2 How We Use Your Information

We use your information to:

  • Process and fulfil you orders
  • Communicate order updates
  • Respond to enquiries 
  • Improve our website & services
  • Send marketing emails (Only if you opt-in)
  • Prevent fraud or security issues

 

3 Sharing Your Information 

We share your information with trusted patterns ONLY when necessary:

Examples

  • Shopify (our store platform)
  • Payment providers (PayPal, Shopify Payments, etc.)
  • Delivery companies (Royal Mail, Evri, DPD, etc)
  • Email marketing tools (if subscribed)

We do not sell or rent your personal data to third parties.

 

4 Cookies

We use cookies to:

  • Keep you logged in 
  • Remember what’s in your basket
  • Analyse site performance 
  • Improve your shopping experience 

You can disable cookies in your browser settings, but some features may not work correctly.

 

5 Data Security 

We follow industry-standard practices to protect your data including:

  • Secure encrypted payment processing
  • Limited internal access to personal data
  • Regular security updates through Shopify

 

6 Your Rights

You have the right to:

  • Access the personal data we hold
  • Request corrections
  • Request deletion (where legally allowed)
  • Opt out of marketing emails at any time

To exercise any of these rights, emails us at: info@chill-clothing.co.uk

 

7 Marketing Communications 

You will only receive marketing emails if you opt-in.

You can unsubscribe anytime using the link in our emails.

 

8 Retention of Personal Data 

We retain personal data only as long as necessary to:

  • Fulfil orders
  • Meet legal requirements 
  • Resolve disputes 

 

9 Change to This Policy

We may update this Privacy Policy from time to time

The latest version will always be available on this page.

 

10 Contact Us

If you have any questions about this policy or your personal information contact us: info@chill-clothing.co.uk