FAQ

Below are some of our most commonly asked questions. If you need anything else, feel free to contact us - we’re always happy to help.

Ordering & Delivery

When will my order be dispatched?

Orders are processed within 1-2 working days.

You’ll receive an email with tracking information as soon as your parcel has been shipped.

How long does delivery take?

Standard UK Delivery: 2-4 working days

Do you ship internationally?

Not at the moment - but this will be added soon.

Sizing & Fit

Yes - all pieces are designed to fit true to size with a supportive stretch.

If you’re between sizes, we usually recommend sizing up.

Do the legging/shorts have a camel toe?

No !!!

All our bottoms are no-front-seam, meaning NO camel toe and a smooth, confident fit.

What fabric do you use?

All items are made from our high-quality 70% Nylon / 30% Spandex blend - soft, supportive and durable.

Returns & Exchanges

Can i return an item?

Yes - we accept returns within 14 days of delivery.

Items must be unworn, unwashed and in original condition

How do i start a return?

Email us at: return@chill-clothing.co.uk

Include your order number and the item you wish to return.

Do you offer exchanges?

We don’t offer direct exchanges.

Please return your item for a refund and place a new order.

Payment

What payment methods do you accept?

We accept:

All payments are secure and encrypted.

Product Care

How do i wash my activewear?

Will the colour fade?

Our premium fabric is designed to last. To keep colours vibrant, wash on a gentle, cold cycle.

Missing / Damaged Orders

My parcel hasn’t arrived - what do i do?

Please with 5 working days after dispatch.

Then email us and we’ll check your tracking for you.

My item arrived damaged - What now?

Email us within 7 days with clear photos and your order number.

We’ll sort it quickly.

Still Need Help?

We’ll reply as soon as we can.

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