Returns Policy

At CHiLL Clothing, we want you to love your order.

If something isn’t quite right, we’re here to help.

 

Returns Window

Under the consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it. Returned items must meet conditions below unless they are faulty.

• Brand new condition
• Unworn & unwashed
• Free from deodorants, makeup, tan & marks
• In original packaging
• With hygiene stickers still attached

Returns that do not meet these requirements may be rejected.

 

Exchanges

We currently do not offer direct exchanges.

If you need a different side or colour, please return your item for a refund and place new order.

 

How to Start a Return

Please email us at returns@chill-clothing.co.uk

Include your order number and item(s) you wish to return.

We will reply with the return address and further instructions.

 

Return Shipping

Return postage costs are the responsibility of the customer unless the item is faulty or we have sent the incorrect item.

We recommend using a tracked service - CHiLL Clothing cannot be responsible for lost parcels.

 

Refunds

Once we receive and inspect your return, refunds are issued to your original payment method.

Please allow:

• 3-5 business days for inspection
• Up to 5 business days for your bank or provider to process the refund

You will receive an email confirmation when your refund has been issued.

 

Faulty Items

If you believe your item is faulty or received the wrong item, please contact us within 7 days of delivery with photographs. 

We’ll arrange for a replacement or refund as quickly as possible.

 

Final Sale Items

Sale items may not be eligible for return unless faulty.

Need Help?

We’re here for you - contact us at returns@chill-clothing.co.uk